Workplace & Sectoral Skill Training
Get industry-relevant training for diverse sectors—from retail and hospitality to manufacturing and services. Learn workplace behaviour, process compliance, and customer handling. We provide need-based trainings as per the requirements of your organization.
Objectives
This domain focuses on equipping individuals with job-specific skills required in key service sectors such as retail, hospitality, transport, and customer service. The aim is to enhance professionalism, communication, and technical efficiency to help learners meet workplace expectations and deliver quality service across roles like sales, housekeeping, front office, and driving. Out objective is to provide solutions required to your needs.
Outcomes
- Improved workplace behaviour and communication skills for frontline and service staff.
- Industry-specific skill development for retail, hospitality, and customer service sectors.
- Increased employability through role-based training and sectoral exposure.
- Greater confidence in handling customer-facing responsibilities and on-the-job situations.
HIGHLIGHTS OF COURSES
- Retail Sales Associate Training with customer interaction and sales techniques.
- Sector-specific training for Housekeeping Staff, Drivers, Front Desk Executives, and Service Industry Roles.
- Customer Care Executive Training focused on communication and service etiquette.
- Sales Training tailored to real-world retail and service environments.
- Emphasis on soft skills applicable across multiple sectors.
Retail Sales Associate training
Soft Skills for All Sectors
Customer Care Executive Training
Sales Training
Retail Sales Associate training
Duration: 1.5 months (30 hours)
Syllabus:
- Customer interaction and communication skills
- Product knowledge and sales techniques
- Handling billing, cash, and digital payments
- Grooming and professional appearance
- Managing complaints and customer queries
- Teamwork and workplace discipline
- Practical role plays and sales demonstrations
Soft Skills for All Sectors
Duration:5 days (10 hours)
Syllabus:
- Communication basics and active listening
- Professional behaviour and workplace etiquette
- Teamwork and collaboration
- Time and stress management tips
- Confidence building through practical activities
Customer Care Executive Training
Duration: 2 days (10 hours)
Syllabus:
- Customer handling and communication skills
- Professional phone and email etiquette
- Managing complaints and conflict politely
- Listening skills and empathy techniques
- Role plays and customer interaction practice
Sales Training
Duration:1 day
Syllabus:
- Basics of sales process and techniques
- Building customer rapport
- Product pitching and objection handling
- Closing sales confidently
- Quick role plays and practical tips
Retail Sales Associate training
Retail Sales Associate training
Duration: 1.5 months (30 hours)
- Customer interaction and communication skills
- Product knowledge and sales techniques
- Handling billing, cash, and digital payments
- Grooming and professional appearance
- Managing complaints and customer queries
- Teamwork and workplace discipline
- Practical role plays and sales demonstrations
Sales Training
Sales Training
Duration: 1 day
- Basics of sales process and techniques
- Building customer rapport
- Product pitching and objection handling
- Closing sales confidently
- Quick role plays and practical tips