Soft Skills & Business Communication

Master the skills that matter most in the workplace—communication, critical thinking, teamwork, and more. This course boosts confidence and prepares learners to face interviews, work effectively in teams, and adapt to professional environments.

Objectives

This domain focuses on building essential soft skills required for professional success across industries. It emphasizes effective communication, emotional intelligence, teamwork, business etiquette, critical thinking, and time management. The courses are designed to shape learners into confident, competent professionals equipped to handle workplace challenges and build a strong personal brand.

Outcomes

Communicate clearly and confidently in both written and verbal professional interactions.
Collaborate effectively with diverse teams and contribute to group objectives.
Apply correct business etiquette in emails, meetings, and daily interactions.
Deliver compelling presentations using voice, visuals, and body language.
Manage time efficiently, prioritize tasks, and maintain work-life balance.
Address workplace challenges through emotional intelligence and problem-solving.
Develop a confident and professional personality for long-term career success.

HIGHLIGHTS OF COURSES

Focus on real-world communication: emails, meetings, presentations, and reports.
Training in professional image building and personal branding.
Activity-based learning for problem-solving and decision-making.
Modules on empathy, active listening, conflict resolution, and adaptability.
Strong foundation in workplace etiquette and professional behaviour.
Emphasis on holistic personality development for employability enhancement.

Personality Development

Duration: 1.5 months (30 hours)

Self-awareness and personality assessment
Confidence-building exercises
Body language and posture correction
Communication skills (verbal and non-verbal)
Public speaking practice and group discussions
Presentation skills and voice modulation
Professional grooming and dressing sense
Workplace manners and social etiquette
Time management and goal setting
Teamwork and interpersonal skills
Emotional intelligence and stress management
Leadership basics and self-motivation
Decision making and problem solving
Mock interviews and feedback sessions
Activity based learning

Office/Workplace/Telephone Etiquettes

Duration: 1.5 months (30 hours)

Introduction to workplace professionalism
Importance of first impressions
Dress code and grooming standards
Punctuality and discipline at work
Formal and informal workplace communication
Office desk manners and organization
Meeting etiquette and participation rules
Professional email and chat etiquettes
Telephone conversation dos and don’ts
Handling client and customer calls
Call transfer, holding, and message-taking skills
Listening skills during telephonic conversations
Common workplace do’s and don’ts
Respectful behaviour towards colleagues and seniors
Practice sessions

Public Speaking

Duration: 1.5 months (30 hours)

Importance of public speaking skills
Overcoming stage fear and anxiety
Voice modulation and tone control
Speech structuring
Audience analysis and engagement techniques
Using stories, examples, and humour effectively
Body language and eye contact during speeches
Presentation skills with visual aids
Handling Q&A sessions confidently
Group discussions and debate practice
Extempore speaking exercises
Speech writing basics
Persuasive speaking techniques
Practice sessions

Presentation Skills

Duration: 1.5 months (30 hours)

Basics of effective presentations
Planning and organizing presentation content
Creating engaging PowerPoint slides
Using images, charts, and videos effectively
Speech clarity and voice modulation
Body language, eye contact and confident posture
Managing stage presence and movement
Time management during presentations
Handling Q&A and feedback
Techniques to overcome nervousness
Storytelling methods for impactful delivery
Using visual aids and props professionally
Presentation do’s and don’ts
Practice session with feedback

Business Communication/Communication Skills

Duration: 1.5 months (30 hours)

Self-awareness and personality development basics
SWOT analysis and positive self-image building
Basic grooming and professional body language
Communication types: verbal, non-verbal, written
7 Cs of communication
Overcoming communication barriers
Avoiding common communication mistakes
Building confidence through mindset shifts and body language
Presentation skills: structure, PPT design, voice modulation
Group discussion techniques and evaluation tips
Interview preparation: answering techniques, grooming, etiquette
Resume writing for freshers and professional email writing
Public speaking activities: extempore, picture stories, stage presence
Practice Sessions

Email Writing & Etiquette

Duration: 2 weeks (15 hours)

Basics of professional email communication
7 C’s of Communication
Structure and formatting of formal emails
Subject lines, greetings, and sign-offs
Tone and language for workplace emails
Common email etiquette rules and professionalism
Do’s and Don’ts of email writing
Writing clear and concise emails
Email drafting for common workplace scenarios
Responding to complaints and inquiries
Writing requests, follow-ups, and thank-you emails
Email proofreading and error checking
Avoiding common email mistakes
Practical: drafting, reviewing, and correcting emails
Mock email writing exercises

Reading Consciousness(All age groups. )

Duration: 2 weeks (15 hours)

Building reading habits
Active and focused reading techniques
Basics of speed reading
Skimming, scanning, and quick comprehension
Vocabulary improvement through reading
Reading newspapers and professional content
Note-making and summarizing
Group reading discussions
Final reading practice and feedback

Art of Active Listening (All age groups. )

Duration: 2 weeks (15 hours)

Importance of active listening
Key listening techniques
Verbal and non-verbal listening cues
Listening with empathy
Practical

Resume Writing

Duration: 1 day ( 4 hours )

Resume formats and structure
Writing strong summaries and skills
Common mistakes to avoid
Drafting practice with feedback

Personality Development

Duration: 1.5 months (30 hours)

Self-awareness and personality assessment
Confidence-building exercises
Body language and posture correction
Communication skills (verbal and non-verbal)
Public speaking and group discussions
Presentation skills and voice modulation
Grooming and dressing sense
Workplace manners and etiquette
Time management and goal setting
Teamwork and interpersonal skills
Emotional intelligence & stress management
Leadership and self-motivation
Decision making and problem solving
Mock interviews and feedback
Activity based learning

Office/Workplace/Telephone Etiquette

Office/Workplace/Telephone Etiquettes

Duration:1.5 months (30 hours)

Introduction to workplace professionalism
Importance of first impressions
Dress code and grooming standards
Punctuality and discipline at work
Formal and informal workplace communication
Office desk manners and organization
Meeting etiquette and participation rules
Professional email and chat etiquettes
Telephone conversation dos and don’ts
Handling client and customer calls
Call transfer, holding, and message-taking skills
Listening skills during telephonic conversations
Common workplace do’s and don’ts
Respectful behaviour towards colleagues and seniors
Practice sessions

Public Speaking

Duration:1.5 months (30 hours)

Importance of public speaking skills
Overcoming stage fear and anxiety
Voice modulation and tone control
Speech structuring
Audience analysis and engagement techniques
Using stories, examples, and humour effectively
Body language and eye contact during speeches
Presentation skills with visual aids
Handling Q&A sessions confidently
Group discussions and debate practice
Extempore speaking exercises
Speech writing basics
Persuasive speaking techniquess
Practice sessions

Presentation Skills

Duration: 1.5 months (30 hours)

Basics of effective presentations
Planning and organizing presentation content
Creating engaging PowerPoint slides
Using images, charts, and videos effectively
Speech clarity and voice modulation
Body language, eye contact and confident posture
Managing stage presence and movement
Time management during presentations
Handling Q&A and feedback
Techniques to overcome nervousness
Storytelling methods for impactful delivery
Using visual aids and props professionally
Presentation do’s and don’ts
Practice session with feedback

Business Communication/Communication Skills

Duration:1.5 months (30 hours)

Self-awareness and personality development basics
SWOT analysis and positive self-image building
Basic grooming and professional body language
Communication types: verbal, non-verbal, written
7 Cs of communication
Overcoming communication barriers
Avoiding common communication mistakes
Building confidence through mindset shifts and body language
Presentation skills: structure, PPT design, voice modulation
Group discussion techniques and evaluation tips
Interview preparation: answering techniques, grooming, etiquette
Resume writing for freshers and professional email writing
Public speaking activities: extempore, picture stories, stage presence
Practice Sessions

Email Writing & Etiquette

Duration: 2 weeks (15 hours)

Basics of professional email communication
7 C’s of Communication
Structure and formatting of formal emails
Subject lines, greetings, and sign-offs
Tone and language for workplace emails
Common email etiquette rules and professionalism
Do’s and Don’ts of email writing
Writing clear and concise emails
Email drafting for common workplace scenarios
Responding to complaints and inquiries
Writing requests, follow-ups, and thank-you emails
Email proofreading and error checking
Avoiding common email mistakes
Practical: drafting, reviewing, and correcting emails
Mock email writing exercises

Reading Consciousness(All age groups. )

Duration: 2 weeks (15 hours)

Building reading habits
Active and focused reading techniques
Basics of speed reading
Active and focused reading techniques
Basics of speed reading
Skimming, scanning, and quick comprehension
Vocabulary improvement through reading
Reading newspapers and professional content
Note-making and summarizing
Group reading discussions
Final reading practice and feedback

Art of Active Listening (All age groups. )

Duration: 2 weeks (15 hours)

Importance of active listening
Key listening techniques
Verbal and non-verbal listening cues
Listening with empathy
Practical